FAQ - Relating to hardware
Have some questions relating to hardware? No problem at all Lokket has your back! Here you can view our frequently asked questions.
1. Do you have a buy back program?
A. No at the moment we do not have a buy back program in place.
Wanting to cancel your service and have some questions? Click here to see our FAQ
2. Do you have trial hardware?
A. No we do not have any trial hardware.
3. Do you sell anything else besides the Bridge (White Bridge)?
A. No at the moment we do not sell anything besides the bridge for you to connect to our service.
4. Do you sell any home WiFi routers?
A. No, we do not sell any home WiFi Routers.
6. Can your hardware be used at multiple locations?
A. Our hardware can only be used at our locations, however if you have moved to another one of our locations you can create a ticket here to see if we can get a technician to reprogram your hardware for that location.
Want to ask us? Click here to create a support ticket.
Have more questions about our hardware? No problem click here to make a support ticket.
FAQ - Relating to canceling a service
Need help knowing how to cancel your service? We got you, here is our frequently asked questions. Q. Will just stopping paying invoices end my service? A. If you just stop paying your invoices this will not end your service, we will continue to ...
FAQ - Relating to services
Got questions about what services we offer? See our FAQ! Can't see any answers to questions you have? No problem you can make a support ticket here. 1. Do you sell Home WiFi? A. Yes, we do sell home WiFi, however you will need to be at one of the ...
FAQ - How to contact support
How to contact support FAQ Not sure how to get in contact with us? No problem we got you covered. Wanting to chat to one of our support representatives? Our main number : +1 833-356-5538 Who can I email? To make a support ticket and talk to ...
2 Things not to try if you have no internet
Have no internet? Click here to see what you can try. No No No, don't do it! Have no internet? We understand the frustration, here are a couple things we don't want you to try if you have no internet. If you do decide to try any of these please note ...
5 things to try when you have no internet
Want to watch this instead of reading it? Click here Have no internet? Super Lokket to the rescue! Before we get started please make sure not to factory reset any of our hardware, if you do this will result in a minimum $95 call out fee for us to ...