Contacting support FAQ

FAQ - How to contact support

How to contact support FAQ
Not sure how to get in contact with us? No problem we got you covered.

Wanting to chat to one of our support representatives?
Our main number : +1 833-356-5538
Who can I email? 
To make a support ticket and talk to our representatives. 
Our main email: Support@lokket.com
Catalina  email: Catalina@lokket.com
How do I create a support ticket?
You can click here to fill out a ticket
To also create a ticket you can email us at support@lokket.com
How much is it for a technician to come out?
A standard fee is $95, this fee is only paid by our customers if the problem is something on their end, if the problem is our fault it is completely free.

    • Related Articles

    • FAQ - Relating to hardware

      Hardware FAQ Have some questions relating to hardware? No problem at all Lokket has your back! Here you can view our frequently asked questions.  1. Do you have a buy back program?    A. No at the moment we do not have a buy back program in place. ...

    • FAQ - Relating to canceling a service

      Need help knowing how to cancel your service? We got you, here is our frequently asked questions. Q. Will just stopping paying invoices end my service?     A. If you just stop paying your invoices this will not end your service, we will continue to ...

    • FAQ - Relating to services

      Got questions about what services we offer? See our FAQ! Can't see any answers to questions you have? No problem you can make a support ticket here. 1. Do you sell Home WiFi?    A. Yes, we do sell home WiFi, however you will need to be at one of the ...

    • What is the client zone and what can do you?

      If you feel like watching instead of reading you can click here for our How to video. New to Lokket and needing some help with understanding your client zone? No problem, Lokket has you covered! Our client zone is a self help portal for our ...

    • How to access my client zone?

      How to access client zone Need help accessing your client zone? 1. What is the link to login to my client zone? A. If you are in need of the link to login to your client zone there is two ways you can find it, either you can search in your inbox for ...